Shipments and Returns

SHIPPING

We will ship your order worldwide with our logistics partners UPS and DPD as a standard delivery. 

Particularly large or heavy articles will be designated as freight forwarding articles and delivered by lorry. Upon request we will also gladly make your order available for on-site collection at our Brescia store.

 

Shipping within Italy

We will process your order in 3 days after we'll receive your payment.

 

Shipping within Europe

We will process your order (up to 20 kg weight) in 3 days after we'll receive your payment. For more than 20 kg's orders you'll receive it in 6/7 days after we'll receive your payment.

 

World Shipping

You'll receive your order in 6/7 days after we'll receive your payment. 

RETURNS

Our wish is to always deliver the product best suited to your ideas. This notwithstanding, you still want to return an item?

No problem: You can revoke your order or part of an order within 14 days after receipt of the goods. It goes without saying that this will involve no complications. We are aware that 14 days can go by in a hurry; and therefore are willing to extend that period to 30 days in cases where the goods are complete, still in their original package and have remained undamaged.

 

HOW TO MAKE A RETURN:

1. Fill out our form

Request a Return Form within 30 days of receipt of the goods at support@ghost-store.eu . We will immediately confirm receipt of your request in an email and send the form to you. If there are any further inquiries necessary we will contact you by phone.

 

2. Send back the article

Pack all articles to be returned and enclose the filled-out Return Form. Send the package with sufficient postage back to us by mail. We will not pay the costs of the return delivery.

 

3. Receipt of a coupon to make a new order

We will send you a coupon (purchase price of the returned item) to make a new order on our e-store.

 

Information

- The right of return invariably applies to every customer. For details see our “Terms and Conditions”.

- The following goods cannot be returned: Custom cut articles, articles that were specifically customized for you.

- The 30-day return provision does not impact the statutory right of return. Information about the right of return.

 

Further assistance

Do you have questions regarding our 30-days return policy? 

You can reach us at: support@ghost-store.eu