I have questions about a product. Who can answer these questions?
We will be glad to answer your questions by telephone or email. Please call us at + 39 030 2110024 or drop us a line at firstname.lastname@example.org.
How can I reach the Ghost International Customer Service Team?
You can reach us at + 39 030 2110024 from Monday to Friday between 8 a.m. and 3 p.m. (GMT +1)
I forgot my password. What can I do?
You can reset your password by following the link below.
Setup New Password
How can I find out if an article is available?
The availability of a product can be seen in the information given at each article in the shop.
What are your shipping rates?
Click here for more info on shipping & charges.
How long does delivery take?
Your order will be ship within 3 days of receipt of payment.
How do I find out my tracking number or the status of my order?
As soon as your order leaves our shipping department you will receive an e-mail that contains your tracking number.
Can I have my order sent to a post office box or a “Packstation” (automated delivery booth)?
Yes, it’s possible upon request. Please send an e-mail to email@example.com.
Which payment methods does Ghost International offer?
Secure payment made easy: Select one of the following options during checkout and pay with the method of your choice:
How does buying on account work with PayPal?
Advice: PayPal does not offer any discount.
Do I need a PayPal account to buy on account with PayPal?
No, your own PayPal account is not a requirement.
I have a question regarding my purchase using “buy on account” with PayPal. To whom should I direct my question?
Even when buying on account with PayPal, Ghost International is still the responsible party for answering general questions about products, delivery times, returns and the right of return.
Questions regarding outstanding charges or credits can be addressed directly to PayPal customer service.
Buying on account with PayPal: What should I do if I mistakenly sent my payment to a Ghost International account?
If you mistakenly sent your payment to one of our bank accounts after buying on account with PayPal, the payment will immediately be transferred back to you.
We request you to immediately send the payment on to the correct PayPal account that was communicated to you in your invoice.
Please understand that Ghost International can not give further informations about the payment via PayPal. If need be, please contact PayPal customer service so as to stop any dunning process that might have been initiated.
Bulk order: What quantity qualifies for a discount price?
In general we cannot name a specific amount. Our item and package prices are calculated on a single item basis. Please contact us if you are interested in larger amounts and we will certainly accommodate you.
I have received a voucher or promotional code. How can I redeem it?
Vouchers and promotional codes can be easily redeemed at the Order Review page at the end of the ordering process. Enter your voucher code and click “Redeem” to activate your voucher. The value of a voucher is always given as a gross figure.
I am a commercial customer. Will my order be exempted from VAT?
Foreign customers within the EU are not charged VAT if they provide a valid VAT registration number for the shipping address during checkout. Orders for addresses outside of the EU never include VAT. You can always edit your VAT registration number in your account.
How much time do I have to return my order?
Our wish is to always deliver the product best suited to your ideas. This notwithstanding, you still want to return an item? No problem: You can revoke your order or part of an order within 14 days after receipt of the goods. It goes without saying that this will involve no complications. We are aware that 14 days can go by in a hurry; and therefore are willing to extend that period to 30 days in cases where the goods are complete, still in their original package and have remained undamaged.
How do I make a return?
Our goal is to always provide products that best match your needs. Still need to return an item you ordered? No sweat: We offer you a 30 days return policy on all unused articles.
Does Ghost International pay the costs of the return?
The customer bears the costs for the return.
My parcel was damaged when delivered. What should I do?
If you notice the damage directly upon receiving your parcel you should only accept it “with reservations”. If parts of the contents are also damaged you should contact us immediately at + 39 030 2110024 or via email to firstname.lastname@example.org. We will then gladly find an easy and satisfactory solution for the problem.
To whom does the right of return apply?
The right of return applies to all customers. This excludes retailers and suppliers.